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FAQ

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FAQ2020-08-26T17:01:54+00:00
Should I remove pharmacy labels?2020-08-26T17:32:16+00:00

No, please leave this to us. We remove all pharmacy labels using a specialized method to avoid damage. You may mark over your personal information with a soft black magic marker if you’d like, but please do not remove the label yourself.

Do you accept boxes obtained through Medicare or Medicaid?2020-08-26T17:31:39+00:00

Sorry, we are unable to accept any boxes that have been obtained through Medicare or Medicaid.

Do you have an expiration date policy?2020-10-22T20:18:39+00:00

Yes. Full price payout is eligible for strips with an expiration date of 06/21 or later. Strips sent to us with an expiration date between 03/21 & 05/21 are paid out at a rate of 50% of the full price.

How does the payment process work?2020-08-26T17:30:06+00:00

Before completing your order, you will be asked to choose to receive a check or PayPal as your preferred method of payment. We will release payment within 24 hours of receiving your shipment and send a confirmation email to notify you.

What brands do you accept and how much do you pay?2020-08-26T17:29:09+00:00

You can click here to view our list of products we accept and their pricing.

Is there a minimum or maximum number of boxes that you will buy?2020-08-26T17:27:03+00:00

We do not require a minimum number of boxes and ask that you sell only what you do not need.

Who pays for the shipping?2020-08-26T17:25:02+00:00

We cover all shipping costs! Simply click here with your contact info and we will send you a prepaid shipping box and label. Just drop your test strips in the box and send it back. Its that easy!

Do you accept damaged boxes?2020-08-26T17:22:50+00:00

Yes, please see our damage guidelines.

Is it legal to sell my extra diabetic testing supplies?2020-08-26T17:20:30+00:00

Diabetic Test Strips are an over-the-counter medical supply and therefore completely legal to sell to a third party without a prescription.

What if I send you product that is not on your price list?2020-08-26T17:19:15+00:00

Please do not do this. We are only able to purchase the items shown above. If you ship any strips that are not shown here, we arec not able to pay for them or ship them back to you. These will be donated. Please review the price list above carefully.

Why don’t you accept opened boxes? The Test Strips are still intact in the plastic tubes.2020-08-26T17:12:04+00:00

Although you may have not compromised the number of test strips within the tubes or damaged them, we have no way to verify that they haven’t been tampered with and therefore cannot accept them.

What exceeds acceptable damage?2020-08-26T17:11:20+00:00

Anything sent in for this criteria will be deemed not acceptable and we will not return:
– Broken seal boxes.
– Wrong products that are not shown on website.
– Any tear that involves the expiration date or UPC code.

Please see our damage guidelines for more details

Do you accpet damaged boxes?2020-08-26T17:10:13+00:00

Yes, please see criteria below

How do I find out the status of my package or check?2020-08-26T16:57:10+00:00

Feel free to give us a call at (800) 439-6445, we will gladly give you an update.